General terms and conditions of sale

1 - Online Shop Ownership (www.agrospiral.com)

1.1 Agrospiral - Peças e Equipamentos, Unipessoal Lda, (from now on just Agrospiral or seller), based in Lisbon, with the VAT nº 514182148, registred in the commercial registry is the legitimate owner of the company website whose domain can be found at www.agrospiral.com

2 - Customer service

2.1 For additional information or to clarify any doubt you can contact us via email at agrospiral@agrospiral.com

3 - Online shop terms of sale and conditions of use

3.1 The following terms regulate exclusively the purchase and sales made at the online store agrospiral between a consumer in buyer quality and agrospiral as the seller. This rules apply to all visitors of the website www.agrospiral.com as well as any other commercial transition made through this online store.

3.2 Navigation on this website as well as the purchase of any product at www.agrospiral.com implies the acceptance of this general conditions of use.

3.3 Agrospiral reserves the right to change this terms of use without notice as well as to modify at any time the information and comercial offer presented on prices, products, comercial conditions and services. Any changes will always be published at www.agrospiral.com.

4 - Comercial policy

4.1 If the information provided does not match the product characteristics, assists the customer the right to rescind the purchase agreement according to the applicable law.

4.2 The photos displayed on the site are merely illustrative. Therefore, we recommend that you consult the details of the product for better information about the respective characteristics of the items you wish to purchase. If you still have doubts email us at agrospiral@agrospiral.com

4.3 Prices and specifications are subject to change without notice. Despite the close attention of Agrospiral to keep all information updated, some products may contain an incorrect price, so we will check the prices whenever we proceed to the processing of orders. If the product price is less than the advertised price, we will refund the difference. If the price is higher, we will inform the Customer by email and await its decision to accept the new proposal or cancel the order.

4.4 The online parts catalog at www.agrospiral.com is independent of the physical store. All promotional campaigns have limited stock and are exclusive to the online store www.agrospiral.com.

4.5 The validation of the purchase order or order assumes that the buyer acknowledged and agreed to the Terms and General Terms of the online shop at www.agrospiral.com.

4.6 All data recorded by agrospiral constitutes proof of the transaction made between the Seller and the Customer.

5 - Avalability of products and confirmation / order cancellation

5.1 Agrospiral only processes an order made by a customer after receipt of the respective payment, so it can not guarantee the availability of the articles before payment.

5.2 Customer can find an estimated date of shipment in the order confirmation. Of course, the estimated time for delivery may vary depending on the carrier and the destination of your order.

5.3 Agrospiral only ships orders on weekdays. There before, to estimate the delivery time of orders, weekends and holidays are not accounted for this propose. Any delay in the shipment of goods, given the estimate of the dates presented, does not confer the right to compensation.

5.4 If an order and payment have been made, and products have become unavailable, Agrospiral will reimburse the money paid for the unavailable items.

5.5 Agrospiral reserves the right to refuse any order for any reason, and reserves the right to cancel any purchase even if it has already been accepted or confirmed by Agrospiral, particularly in the following situations:

  • The information of the invoice is not correct or verifiable
  • The order is signed by the Site Security Systems as an incorrect, irregular order, or order susceptible to fraud
  • When the payment of the order is not received within 3 working days of the acceptance of your order
  • When the courier cannot deliver your order at the address provided
  • If we believe that the Buyer did not own ability to perform that act
  • If it appears that there was an error in reporting the price of the products

6 - Payment terms and security guarantees

6.1 The available payment methods will be presented at www.agrospiral.com. We do not accept any other payment methods than the ones mentioned.

6.2 Payments using credit or debit card and all details (such as the card number, expiration date and security code) will be sent by encrypted protocol to the company that provides the remote electronic payment services without third parties accessing to the information transmitted. This information is not used by Agrospiral except to carry out the necessary operations to buy or refund, in case of return in accordance with the exercise of the right of return, or to the police in cause of fraud.

6.3 If a customer choose to pay by ATM, the order will only be treated after we receive the payment. Therefore, in this mode of payment, we recommend you to go to the ATM (cash machine or home banking) as soon as possible so that you receive your order as soon as possible. If we have not received any payment tree calendar days after placing the order, the order will be cancelled.

6.4 We urge you not to try to make the payment by any other means besides the specified in www.agrospiral.com. If you try, Agrospiral shall not be responsible for the loss of payment or any other damages caused by it.

7 - Orders delivery

7.1 Once the order is registered, the respective payment is confirmed and all products of your order are available, Agrospiral will proceed to the dispatch trying to observe the following deadlines:

  • Portugal mainland and Spain - 1 to 2 working days
  • All other European Countries - Between 4 and 8 days
  • All countries outside EU - Between 6 and 12 days

7.2 Agrospiral is not responsible for the failure or delay resulting of a major force event, this is an event, act or omission beyond its reasonable control.

7.3 Products ordered from the online store agrospiral will be shipped and delivered on weekdays, Monday through Friday.

7.4 We can only ensure proper delivery of an order if the product shipping address is well indicated by the user. Address must be located in a home or office in one of the countries mentioned in the list of available countries on the menu "deliveries to".

7.5 A delivery is considered to be performed or a product is considered delivered with the signing of the delivery receipt at the agreed address.

7.6 Delivery dates are responsibility of the carriers. It is the customer obligation to verify the good reception of the order and the status of the items received.